Position: Field Service Technician
Sector: Bottling & Packaging
Job Posting
We are seeking a Field Service Technician with experience in bottling line equipment.
The candidate should have demonstrated experience in the installation, repair and maintenance of: rinsers, filler, cappers, closers, capsulers, labellers, conveyors and packing equipment.
This is a field service position that requires 75% or more travel including:
- Daily driving to local customers
- Multi-day jobs
- Weekend jobs
- Multiple consecutive week assignments
- International travel for training
Our company represents a complete range of packaging equipment from leading manufacturers based in Italy. The systems are prominent in the beverage industries specializing in the wine and spirit markets.
We offer highly competitive compensation and benefits to qualified members of our team. We seek motivated and enthusiastic candidates that can represent our company at consistent and high levels of service.
Our offices are in the heart of the production district of Bourbon in Frankfort, Kentucky and Petaluma, California, the area with the greatest level of wine production on the West Coast.
Position Summary: Installation, maintenance and repair of machines which have been sold by our company in North America locations and customers, which will entail working in a variety of facilities and weather conditions.
Essential Functions/Responsibilities
- Understand and constantly improve knowledge of machines sold by MBF North America. Serve as a resource to the Sales and Parts Departments.
- Promote the Service Department, our product line and the company in general.
- Provide installation, maintenance and repair of machines and lines sold by MBF North America. This includes timely job reports to assure appropriate billing along with maintenance and repair history.
- Effective communication to customers with an eye towards
- optimizing customer satisfaction
- obtaining and reporting customer feedback
- maximizing a positive image of our company and its products in market - Work with Parts and After Sales Service Manager to assure required parts are available.
- Work on internal projects at the direction of the After-Sales Service Manager.
- Travel within US and Internationally to serve Customers, for Training and Factory Acceptance Tests.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Requirements
- Ability to work in the US
- Ability to obtain a passport
- Understanding of production equipment found in a winery, distillery, or similar production operation
- Analytical troubleshooting skills
- Knowledgeable and confident in performing routine and preventative maintenance work
- Travel regularly within North America
- Regularly available for overtime
- Valid driver license
- Clean driving record
- Excellent written and communication skills (English)
- Self-motivated
- Proficient with PC applications (MS Office, Excel, Word and Outlook) and Team Viewer
- Ability to manage travel arrangements
- Flexibility to adjust to urgent customer issues
Desired Qualifications: Mechanical proficiency, machine electrical, PLC, history of repair, installation or operation of equipment, bilingual (English and Spanish or Italian)
*Locations: California / Pacific Northwest / Midwest
*Relocation assistance considered: Technician will be requested to reside within the general region of our market but will travel to other regions as necessary.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit ergonomically correct; use hands to finger, handle or feel to talk or hear. The employee is required to stand; walk on normal, uneven and slippery surfaces; reach with hands and arms; climb or balance and stoop, kneel, bend or crawl. The employee must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 50 pounds. Drive a vehicle with automatic transmission. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with any disabilities to perform the essential functions.
This is a field service position requiring work to be performed at various customer sites with varying climate conditions. Occasional office and warehouse environment, exposed to heat and cold weather, inside and outside of the office environment, travel by car or plane, may on occasion be exposed to loud sounds and distracting noise levels such as equipment or construction noise.